Refund Policy

The short version

Subscriptions are paid on the Solana blockchain in SOSANA tokens. Once a transaction is confirmed on-chain, the blockchain transfer cannot be canceled, reversed, or charged back. Our general policy is that completed subscriptions are non-refundable, except for the cases below or where applicable law requires a remedy. You can mark access not to continue, and your access remains active until the end of the period you already paid for.

Why we can’t reverse on-chain payments

When you subscribe, your wallet transfers SOSANA tokens to a treasury wallet we control. That transfer is recorded permanently on the Solana blockchain and confirmed by the network. There is no “chargeback” or “refund” button on a blockchain; the only way for us to return tokens would be to send them back as a separate transaction, and our policy is not to do that for completed subscriptions.

Cancellation (no refund, but full remaining access)

You can cancel an active subscription at any time from your account page. Cancellation:

• Does not authorize or stop an automatic wallet debit, because we cannot debit your wallet.
• Marks the subscription not to continue after its current period.
• Leaves your existing access active until the subscription’s expiration date.
• Does not refund any portion of the current period.

You can resubscribe at any time from the account page or /subscribe.

No automatic renewal or paid trial conversion

Every paid period requires a new transaction that you separately approve in your wallet. Free trials require no payment method, expire automatically, and do not become paid subscriptions. To continue after expiration, you must choose a plan and approve a new SOSANA transfer.

Narrow exception cases

We will review a refund request on a case-by-case basis only in these narrow situations:

• You were charged twice for the same subscription period due to a confirmed bug on our side.
• The Service was unavailable for more than seven (7) consecutive days during your paid period due to an outage on our side.
• Your account was incorrectly upgraded or downgraded by us.

Even in these cases, a “refund” may take the form of extending your subscription, applying a credit to a future period, or returning SOSANA tokens — whichever is most practical, subject to applicable law. Because payment is made in SOSANA, an approved token return will normally be denominated in SOSANA and may not equal the payment’s original or current USD value. Nothing here limits a remedy that applicable law does not allow us to waive.

We will not refund for: change of mind, dissatisfaction with scoring or agent output, market losses on tokens covered by the Service, SOSANA price movement before or after your payment, or cancellation partway through a paid period.

How to request review

If you believe your situation falls under one of the narrow exceptions above, email support@thescoutcrew.com from the email associated with your account (or include your wallet address in the message). Include the transaction signature of the payment in question and a short description of the issue. Please submit the request within 30 days after the relevant event. We aim to respond within 15 business days and may ask for additional information.

Changes to this policy

We may update this Refund Policy. Material changes will be reflected by updating the “Last updated” date at the top of this page. Updates do not retroactively change the terms that applied at the time of an earlier payment.